Yolanda - Management Experiences

This is just a summary of what I have done.  For the completed experiences and/or resume, please contact me at yolanda@myda.com

Engineering Team Management

Director of Technology at Serials Solutions, Seattle, WA 2004-2009
  • Led a 50-people technology team in developing hosted Software as a Service (SaaS) for a subscription-based e-resource access and management (ERAMS) for libraries; provided technical leadership to support business revenue from $5M to $34M.
  • Technical due-diligence in acquiring and merging WebFeat, Inc., integrate with Ulrich’s system/product.
  • Understood R&D cost in Finance, built a low cost and efficient software capitalization tracking method with monthly accounting report; built ROI tracking for software projects. 
Vice President of Engineering, WildTangent Inc., Redmond, WA, 2001-2002
  • Led a 55-people engineering team for developing Client/Server-based Internet delivery technology, e-commerce, and web storefront as well as implementing 3D multimedia API and tools
Vice President of Engineering, DeepCanyon Company, Seattle, WA, 2000
  • Led a 30-people engineering team including Program Management, Software Development, QA, IS&IT, and Digital Inventory Pipeline for implementing web crawler, storefront, digital document conversion / management, and weekly website publishing.
Vice President of Engineering, InstantService.com, Seattle, WA 1999-2000
  • Led a 12-people engineering team including Software Development, QA, Program Management, and Network Operation for building Internet-based real-time customer service software and infrastructure using ASP model.
Director of Engineering and Software Development, Sprynet, Seattle, WA, 1991-1998
  • Managed 50-people engineering team including Network Client/Server Development, and Network Server System Integration for designing and implementing ISP acquisition tool with highly customizable features, and integrating products for OEM customization partnerships.
  • Led the first Internet Value-Added-on-Resale (VAR) product focus team; proposed a single disk solution for ISP acquisition tool and OEM partners resulting in reduced customer acquisition cost and increased customer sign-up rate.

Software Development Team Management

Director of Technology at Serials Solutions, Seattle, WA, 2004-2009
  • Restructured software organization, redefined development process; promoted rapid development methods (which includes scrum, agile and mixed waterfall methodology) to synchronize business priorities, create product roadmap, and establish reliable technical deliverable.
  • Led the transition from ASP modules to integrated and interoperable applications in federated search, Open URL, e-resource management and assessment; resulting in revenue increase from existing customers and new market.
  • Evaluated and established 2 offshore development teams; built the development framework resulting in high productivity and lower cost for the offshore teams.
Vice President of Engineering, WildTangent Inc., Redmond, WA, 2001-2002
  • Evaluated and completed e-commerce system with integrated solution for selling 3D-web games online through PC OEM and portal partnerships.
  • Led the implementation of DRM (Digital Rights Management) system for easy add-on to online web games; monitored gaming network to protect the software rights.
  • Re-architected on-line update, system checking, network diagnosis and channel management software for 25M end users.
Vice President of Engineering, InstantService.com, Seattle, WA 1999-2000
  • Focus and implemented projects of a low-cost real-time Call Center interactive customer support on web by implementing Internet Chat protocol, integrating with CRM systems, compatible with existing call center software, and building Enterprise software in ASP model.
Director of Engineering and Software Development, Sprynet, Seattle, WA, 1991-1998
  • Managed the Web development team on Web registration, Best Access Pop (BAP) lookup, JavaChat, Home Page Publishing Wizard, and Web email projects.
  • Led network client development team to achieved a record of customization/OEM releases of 41 release builds in a day.
  • Designed and implemented the first commercially accepted Internet home suite product (Internet In A Box), resulting a software revenue of $1M per month plus continuing monthly subscription revenue.

Program and Project Management Team Management

Director of Technology at Serials Solutions, Seattle, WA, 2004-2009
  • Formed a program management team; promoted rapid development methods (which includes scrum, agile and mixed waterfall methodology) to synchronize business priorities, create product roadmap, and establish reliable technical deliverable.
Vice President of Engineering, DeepCanyon Company, Seattle, WA, 2000
  • Led Program Management Team on implemented staging project deliveries and milestones, risk management; exercised on rapid product development technique; built intranet to increase project transparency and provide additional communication channels within different groups.
Vice President of Engineering, InstantService.com, Seattle, WA 1999-2000
  • Initiated and managed product cycle and customer feedback channel; started company intranet to provide additional communication between groups in critical information; identified business and customer matrices for executive team and investors to present session.com business model.

IT Operation Team Management

Director of Technology at Serials Solutions, Seattle, WA, 2004-2009
  • Formed a formal IT department and establish reliable technical deliverable to production.
  • Linked with ProQuest global network, and moved multiple colo facilities.
Vice President of Engineering, WildTangent Inc., Redmond, WA, 2001-2002
  • Rebuilt IT Operation team; deployed new databases and Windows Server systems resulting in meeting high availability and scalability requirements for Internet/web business, such as Fox Sports Hit the Pros project.
Vice President of Engineering, DeepCanyon Company, Seattle, WA, 2000
  • Reduced weekly deployment cost and increased operation efficiency by centralize server solution; optimize network components, and allocate resource storage.
  • Supervised IT Team on NOC, Site IT, Monitoring, Site Management, database management, and Network Architecture.